SHIPPING AND RETURNS

 

ORDERING

ALL LARA GÖRLACH PRODUCTS ARE DESIGNED, SCREEN-PRINTED AND MADE IN THE UK. 

PRODUCTS ARE BESPOKE AND MADE TO ORDER.

ALL PAYMENTS ARE PROCESSED THROUGH STRIPE. IT'S A SAFE AND SECURE WAY OF MAKING PAYMENTS ONLINE. TAKE A LOOK AT THEIR WEBSITE FOR MORE INFORMATION.

 

DELIVERY

FREE UK SHIPPING.

WE AIM TO DISPATCH ORDERS AS SOON AS POSSIBLE, HOWEVER AS EVERY PRODUCT IS INDIVIDUALLY SCREEN-PRINTED AND MADE TO ORDER, SOME TAKE LONGER THAN OTHERS TO PRODUCE. NO ORDER WILL TAKE LONGER THAN 2 WEEKS TO DISPATCH.

IF FOR ANY REASON THERE IS AN ISSUE OR A DELAY DUE TO BUSIER PERIODS WE WILL BE IN TOUCH TO INFORM YOU ON THIS. 

SENT SECOND CLASS SIGNED FOR WITH ROYAL MAIL OR BY COURIER AND SHOULD TAKE 2-3 WORKING DAYS TO ARRIVE ONCE DISPATCHED. 

 

RETURNS

WE HOPE THAT YOU ARE DELIGHTED WITH YOUR NEW PURCHASE. IF NOT, OR IF YOUR ITEM ARRIVES DAMAGED, WE CAN OFFER A FULL REFUND OR AN EXCHANGE FOR ANOTHER ITEM, AS LONG AS IT IS RETURNED TO US IN IT'S ORIGINAL CONDITION, WITHIN 14 DAYS OF RECEIVING YOUR ORDER.

PLEASE EMAIL: LARA@LARAGORLACH.COM WITH REASONS FOR YOUR RETURN OR EXCHANGE AND PHOTOS OF THE PRODUCT SO IT CAN BE REPLACED FOR YOU. MAKE SURE TO KEEP YOUR REGISTERED DELIVERY RECEIPT, AS WE ARE UNABLE TO ACCEPT LIABILITY FOR GOODS LOST OR DAMAGED IN TRANSIT.

ALL POSTAGE COSTS WILL NOT BE REFUNDED. ONCE WE RECEIVE THE PRODUCT IN A GOOD CONDITION A REFUND WILL BE ISSUED.